Return Policy – Bella Group World
Welcome to Bella Group World! We are committed to ensuring your complete satisfaction with our beauty and care products. If, for any reason, you are not satisfied with your purchase, we are pleased to offer a return service according to the following terms:
General Return Policy
- Return Period:
- You have the right to request a return within 30 days from the date of receipt.
- Return Conditions:
- The product must be unused, in its original condition, and include all accessories and original packaging.
- Products that are damaged, used, or not in their original condition at the time of purchase cannot be returned.
- A purchase receipt or proof of purchase must be provided.
- Non-returnable Products:
- Opened or used products.
- Products that have been damaged after receipt.
- Products purchased during promotional offers may be eligible for return only if they meet all other conditions.
Return Process
- Return Request:
- You can submit a return request by contacting us via email at contact@bellagroupworld.com, mentioning your order number and the reason for the return.
- Return Processing:
- After receiving the returned product and verifying its condition, we will process your return request within 7 business days.
- If the return is accepted, the amount paid will be refunded using the same payment method used during the purchase. It may take a few additional days for the amount to appear in your bank account, depending on your bank’s policies.
Return and Shipping Costs
- Shipping Costs:
- We offer free return shipping if the return is due to an error on our part (such as receiving a wrong or defective product).
- For all other returns, the customer is responsible for the return shipping costs.
Product Exchange
- Exchange Policy:
- We do not offer a product exchange service at this time. If you wish to exchange a product, please return the unwanted item, request a refund, and then place a new order for the replacement product on our website.
Contact Us
If you have any questions or need assistance with the return process, please do not hesitate to contact our customer service team via email at contact@bellagroupworld.com or visit our Contact Us page on our website.
Bella Group World is committed to providing an exceptional shopping experience, and we always strive to ensure our customers are satisfied with every purchase. Thank you for trusting us!
Please note that this return policy may be subject to change from time to time, and any changes will be updated here on this page.
Bella Group World – Your beauty, your best choice.
